{my}dentist, Broad Street Plaza, Halifax
Broad Street Plaza, Unit 6a Broad Street, Halifax, HX1 1UXContact details and opening times
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Reviews
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Review titled Last minute cancellation
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2024
I have had my appointment scheduled for months due to lack of availability and received multiple text reminders for the appointment. Due to the nature of the appointment, multiple extraction, booked the day off work. Received a call an hour and a half before appointment to be told they would have to cancel and reschedule appointment, which would’nt be available for another 6 weeks! Really disappointed as it took months to get to this point in the first place!
Visited July 2024
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 03 September 2024
Dear Patient, Thank you for your feedback. I am sorry to hear that you are unhappy with the service provided to you by our practice and that your appointment was cancelled at late notice. We apologise for the inconvenience caused. Although we try to honour our appointments, current circumstances are meaning that there are occasions where we may regrettably have to cancel some appointments. If you would like to discuss your specific situation further, please contact the Practice Manager on who will be happy to talk to you. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Sent from 111 emergency appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I’d phoned 111 as in serve pain with a cracked tooth they arranged me an appointment here which i went too the first dentist said my tooth was infected and to take antibiotics then he would refer me to a different dentist to get the tooth extracted fast forward two weeks the tooth has been extracted but when the tooth was extracted it knocked a filling out of another tooth and cracked a different tooth so I phoned back as now in even more pain than before the tooth was extracted got an appointment through 111 again to be seen today to be told to stop phoning 111 for appointments and to register with a dentist I explained I’ve been trying for months to get registered with a dentist but the pain is too unbearable to then be told “well go private then” I explained my employment was a zero hour contract and I can’t afford to go private he then did an X-ray and said the new cracked tooth is infected so take these antibiotics I asked if I was going to be referred to get this tooth extracted as it’s cracked and there’s no saving it he said not until I get registered with a dentist and to stop phoning 111 the level of patient care from this service was a zero I’m now left still on a waiting list to get registered with a dentist and to take some antibiotics that is magically going to heal a cracked tooth.
Visited July 2024
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 03 September 2024
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments and the fact that you have not left any identification we are unable to look into your issue at this time, I would therefore ask that you contact the Practice Manager to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Dreadful
Rated 1 star out of 5
by Mrs Stansfield - Posted on 10 June 2024
I've been with this dentist for over 30 years. When the Claire Road practice was amalgamated into MyDentist, it went down hill rapidly. The care I've received since MyDentist took over has been nothing like as good as it used to be. Today I am in excruciating pain with an infected tooth and have been trying since Friday to get through. I have been in the call queue now for 3 and half hours. I refuse to hang up because I need urgent dental care. My pain is worsened by having to listen to on hold music on a loop for the last 3 and a half hours. I've been kicked out of the call queue at least 3 times and had to start again. I am currently at number 1 in the call queue which has been the position for the last hour. The phone system is dreadful. I writing this as I am at my wits end. I won't get me an appointment but at least it provides feedback to the practice that their service is not acceptable.
Visited June 2024
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 12 June 2024
Dear Mrs Stansfield, We are sorry to receive your review and apologise for your recent experience with the phone lines into the practice. If I can assure you that this is being looked into and that we re putting steps in place to resolve this situation. Our practice do have email addresses so if in the future you do have any issues please e-mail on broadstreet-rec@mydentist.co.uk alternatively if you would like to speak with our Patient Support Team you can e-mail them on patientsupport@mydentist.co.uk. Kind regards, Julie - mydentist Patient Services Team Leader
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Review titled Absolutely Terrible Company
Rated 1 star out of 5
by Jacqueline Brown - Posted on 26 March 2024
In January this year I had an old filling fall out, and after waiting 4-6 weeks, got an appointment to have it fixed. Yesterday 25/03/2024, it fell out. I immediately tried to call to make another appointment, I was on hold for almost an hour, then eventually resorted to 'leaving a message', but of course no one called back. I finally got through 26/03/2024, and spoke to a woman who gave me an appointment for in six weeks time ! She said (and I quote) you can always get a kit from b and m and do it yourself, until we can get you in !!!! This is 'supposed' to be a civilised western country, not a third world country ! Then, after I ask if I would be expected to pay for the replacement filling, they said yes, as the original filling that fell out was an old one, (from when British dentists took pride in their work !) and the one from January was a 'temporary' filling ! I did not (and would not) harangue the receptionist as she only works there - but I feel its a disgrace that this is standard practice by dentists, who are basically getting away with (in my view) unacceptable behaviour. The only reason this keeps happening is because the government is letting them - appalling. Oh but just a sec, they do need you to hang on so they can sell you their whiter smile ads !
Visited March 2024
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 04 April 2024
Dear Jacqueline, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
I’ve been on phone for 1 hour 35 mins 9th in queue and still not through . Absolutely disgusting service . It would be quicker to walk in
Visited December 2023
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 07 December 2023
We are sorry to receive your response. The overflow system that we have in place at the practice was out of service for the afternoon, we do apologies and this has now been rectified. Julie - mydentist Patient Services Team Leader
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Review titled 0/10
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
I would like to share my experiences with a dental clinic that unfortunately left much to be desired. Approximately 10 months ago, I visited this facility due to pain in my teeth and jaw on the right side. Despite paying a fee of £89, I did not receive a specific diagnosis or treatment, which was surprising and extremely disappointing. The pain persisted, leading me to schedule another appointment, once again paying £89. Unfortunately, this visit also did not yield results in terms of diagnosis or treatment. Additionally, I did not receive a referral for further diagnostics, further intensifying my disappointment. In the meantime, an appointment for my daughter was canceled. It appears that this was not a random occurrence, especially considering my previous attempts to confront the doctor who left me without treatment and diagnosis. Faced with the ineffectiveness of the treatment at this clinic, I opted for a consultation elsewhere. There, a significant inflammatory condition in my oral cavity, previously ignored, was discovered. Furthermore, the cause of my pain turned out to be wisdom teeth, something that could have been easily diagnosed earlier. Attempts to address the issue with the doctor from the Dental Clinic were met with a refusal to engage in a conversation. There were also no attempts to rectify the situation or refund the costs for ineffective "treatment." For these reasons, I cannot recommend this clinic. The experience was not only financially burdensome but also highly frustrating and unprofessional.
Visited November 2023
Review titled {my}dentist, Broad Street Plaza, Halifax
Replied on 29 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader